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The phone rings
while you serve at the counter.

In a clinic, whoever is on reception cannot be in two places at once. Telecof answers the call that would go unanswered, confirms the next day's appointments and tells you when someone could not get through.

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173 clients in healthcare · Clinics, dental practices, pharmacies, physiotherapy and veterinary hospitals, with a strong presence in Braga, Famalicão, Fafe, Maia and Vila do Conde.

Healthcare

A day at reception

The hours when the phone rings are always the same. They are also the hours when nobody can answer.

08h30
The clinic opens
Three calls waiting since last night. Nobody has heard them.
10h00
Waiting room full
Whoever is at the counter will not leave the patient to answer. The call drops.
13h00
Lunchtime
The clinic stops. The phone does not.
17h30
Confirm tomorrow
Forty appointments to confirm, one by one, by hand.
20h00
Closed
Whoever calls now hears the engaged tone and books somewhere else.

With Telecof, every one of these hours has an automatic answer: the call is taken, the appointment is confirmed by voice or WhatsApp, and whatever is left over appears on the next morning's list.

Applications for Healthcare

What we install, in practice.

From the 44 Telecof applications, these are the ones that matter most in this sector.

Appointment Confirmation by WhatsApp

WhatsApp & SMS

Reads the clinic diary and confirms appointments without human input.

AI Voice Agent

Voice & AI

24 hour voice agent: answers, books and checks the CRM.

Automatic Opening of the Customer Record

Integrations

Opens the CRM record when it identifies the caller.

Alerts for Unanswered Calls

Integrations

Flags missed or pending calls on your PC.

Patient Manager

Integrations

Management of the patient and customer database.

Intelligent Cloud Calendar

Integrations

Intelligent scheduling in the cloud.

Automatic Customer Identification

Answering

Recognises the customer by the calling number.

See the 44 applications

Clients

173 clients in healthcare.

Clinics, dental practices, pharmacies, physiotherapy and veterinary hospitals, with a strong presence in Braga, Famalicão, Fafe, Maia and Vila do Conde.